Terms and Conditions

These Subscription Platform Terms and Conditions (hereinafter referred to as the “Terms”) govern the use of FirmFox Management Consultancies LLC's (hereinafter referred to as “FirmFox”) online subscription portal, wallets, dashboards, service catalogue and related digital tools (the “Platform”), together with the related corporate, immigration and PRO services made available through it, by business customers (hereinafter referred to as the “Client”, “you”, “your”). 

By creating an Account, selecting a subscription plan, clicking “I agree”, “Accept” or similar acceptance button, or by otherwise accessing or using the Platform, the Client confirms that it has read, understood and agreed to be bound by these Terms and that such action constitutes valid acceptance and electronic signature for the purposes of applicable UAE law.

1. DEFINITIONS

1. In these Terms, the following terms shall have the following meaning unless otherwise provided: 

Account means the Client's account on the Platform.

Authorized User means any individual authorized by the Client to access the Platform on its behalf.

Business Day means a day (other than a Saturday, Sunday or public holiday) on which banks are generally open for business in the United Arab Emirates.

Expense Balance means the separate wallet balance funded by the Client to pay Government Fees, disbursements and other approved pass-through third-party expenses incurred in connection with Orders. The Expense Balance is separate from FirmFox Credits and from FirmFox’s own service fees.

FirmFox Credits (each a "Credit") means the notional units allocated or purchased under a subscription or as top-ups, which are used as the unit of account within the Platform to measure and pay FirmFox's own service fees for eligible services. FirmFox Credits do not constitute money, e-money, a deposit, stored value, or any regulated payment instrument, and are not redeemable or exchangeable for cash except to the extent required by mandatory applicable law.

Good Standing means that the Client’s Account is active, not suspended, and not subject to termination, and that there are no overdue unpaid amounts, material breaches or unresolved compliance concerns under these Terms.

Government Fees means all fees, charges, fines and expenses imposed by any UAE governmental, semi-governmental or regulatory authority or third-party provider in connection with a service, including without limitation licence, immigration, visa, work permit, medical, Emirates ID, notary, attestation, translation, courier and similar fees.

Minimum Subscription  Period has the meaning given in clause ‎4.4.

Order means a service request submitted by or on behalf of the Client through the Platform.

Pricing Page means the subscription pricing and plan information page accessible through the Platform or FirmFox’s website, as updated by FirmFox from time to time in accordance with these Terms.

Service Catalogue means the list of services, FirmFox Credits and corresponding Government Fees or ranges as displayed on the Platform from time to time.

Subscription Fee means the recurring fees payable by the Client for the applicable subscription plan in accordance with clause ‎‎4 and clause ‎5, excluding any Government Fees, disbursements or other pass-through third-party charges.

Subscription Term has the meaning given in clause ‎4.2.

Wallet Partner means any third-party payment service provider, wallet operator, payment processor or other regulated entity appointed by FirmFox from time to time to facilitate the loading, holding, reconciliation and/or payout of funds credited to the Expense Balance or any similar client-fund wallet operated in connection with the Platform.

2. SERVICES AND ROLE OF FIRMFOX

1. FirmFox provides corporate, immigration and PRO services to business customers, which may include, without limitation: (a) company formation and licence renewals; (b) immigration, visa and work permit applications, renewals, cancellations and status changes; (c) labour and corporate registry filings; and (d) related administrative, document-handling, attestation, translation, courier and support services, in each case as made available and described on the Platform from time to time. All such services may be requested, tracked and managed by the Client through the Platform, subject to these Terms and the applicable commercial arrangements.

2. FirmFox acts solely as a professional service provider and process intermediary in relation to Orders placed through the Platform. FirmFox does not operate as, or on behalf of, any government authority, free zone, court, ministry, regulator or other decision-maker. All decisions, timelines, procedural requirements, document standards, fees, approvals, rejections and other outcomes in relation to Government Fees and underlying applications remain within the exclusive discretion and control of the relevant authorities and third-party providers, and may change without notice. No licence, visa, permit, approval, renewal, clearance or other outcome, and no processing time or service level, is represented, warranted or guaranteed by FirmFox.

   
   

3. CLIENT ACCOUNT AND AUTHORISED USERS

1. The individual accepting these Terms, creating an Account or subscribing to a plan on the Client’s behalf represents and warrants that they have full legal authority to bind the Client to these Terms and to any Orders submitted through the Account. FirmFox is entitled to rely on such acceptance and on any instructions given through the Account as the valid act of the Client unless and until FirmFox is notified in writing to the contrary.

2. The Client is responsible for:

   1. all access to and use of the Platform under its Account, whether by the Client or by any Authorized User, employee, contractor or other person who obtains access credentials, and whether authorized or unauthorized; and

2. implementing appropriate internal controls over the creation, distribution and use of usernames, passwords, multi-factor authentication devices and other access credentials, and promptly notifying FirmFox if it becomes aware of, or reasonably suspects, any loss, theft, compromise, unauthorised disclosure, misuse or other unauthorised access to its Account or to the Platform.

3. The Client must keep its Account information accurate and up to date at all times, including its legal name, registered address, billing details, contact persons, notice email addresses and details of any individuals who are authorised to administer the Account or approve Orders. FirmFox shall not be responsible for any delay, misdirection of communications, suspension, invoicing error or other issue arising from the Client’s failure to maintain current and accurate Account or contact details.

   
   

4. SUBSCRIPTION PLANS, TERM AND RENEWAL

1. FirmFox may make available different subscription plans through the Platform, each of which may vary by reference to employee band, monthly allocation of FirmFox Credits, pricing, service features, access rights, usage limitations and any other commercial parameters specified by FirmFox from time to time. The available subscription plans shall be described on the Pricing Page, the Service Catalogue, an order form, quotation, sign-up page or other commercial document issued or approved by FirmFox. The Client’s applicable subscription plan shall be the plan selected by the Client during the sign-up process or otherwise expressly agreed in writing between the parties, and that plan shall govern the Client’s entitlements, pricing and usage rights during the relevant Subscription Term.

2. Unless otherwise expressly agreed in writing, each subscription shall commence on the activation date, sign-up date or such other date as FirmFox confirms in writing, and shall continue for an initial fixed term of twelve (12) months (the “Subscription Term”). The Subscription Fees may be payable on a monthly, annual or other agreed billing basis; however, unless FirmFox expressly states otherwise, the agreed billing frequency does not affect the minimum contractual duration of the Subscription Term.

3. FirmFox shall use reasonable endeavours to provide the Client with notifications through the Platform and/or by email in connection with the following subscription events: (a) upcoming automatic renewal, which notice shall be given not less than thirty (30) days prior to the end of the then-current Subscription Term; (b) payment failure or unsuccessful charge in relation to any Subscription Fee or other amount due; (c) FirmFox Credit balance falling below a threshold reasonably determined by FirmFox and disclosed on the Platform; (d) Expense Balance falling below a level reasonably required to process pending or anticipated Orders; and (e) imminent expiry of rolled-over or top-up FirmFox Credits. Such notifications are provided as a courtesy and operational support measure only. The Client remains responsible for monitoring its Account, balances and subscription status, and FirmFox shall not be liable for any loss arising from a failure to send or receive any such notification.

4. By subscribing to a plan, the Client commits to a minimum non-cancellable period of six (6) months commencing on the first day of the Subscription Term (the “Minimum Subscription  Period”). During this minimum period, the Client may not terminate the subscription for convenience, and any purported notice of termination given during that period shall only take effect in accordance with clause ‎4.5 and not earlier than the expiry of the minimum commitment period, unless FirmFox expressly agrees otherwise in writing. For the avoidance of doubt, any upgrade or downgrade of the subscription plan during the Subscription Term shall not shorten or waive the Minimum Subscription Period, and the Client shall remain bound by the non-cancellable commitment in this clause 4.4 notwithstanding any change of plan tier.

5. Following expiry of the Minimum Subscription Period referred to in clause ‎4.4, the Client may terminate the subscription for convenience in either of the following ways:

• by giving FirmFox not less than three (3) months’ prior written notice, in which case the subscription shall remain active and all fees shall remain payable during the notice period; or

• by terminating with immediate effect on payment to FirmFox of an amount equal to three (3) months of the applicable Subscription Fees, such amount being agreed as a reasonable cancellation charge and not as a penalty.

For the avoidance of doubt, termination of the subscription does not affect the Client’s obligation to pay any Government Fees, third-party charges, accrued fees, outstanding invoices or other amounts properly due up to the effective date of termination.

6. Upon expiry of the initial Subscription Term, and upon expiry of each renewal term thereafter, the subscription shall automatically renew for successive periods of twelve (12) months on FirmFox’s then-current applicable terms, pricing and subscription structure, unless either party gives the other written notice of non-renewal not less than thirty (30) days before the end of the then-current Subscription Term. Where FirmFox proposes amended pricing, revised subscription tiers or updated commercial terms for a renewal period, such revised terms shall apply from the commencement of the renewal term unless the Client validly gives notice of non-renewal in accordance with this clause. For the avoidance of doubt, the non-cancellable Minimum Subscription Period in clause ‎4.4 and the mid-term termination options in clause ‎4.5 apply within any active Subscription Term. Clause ‎4.6 governs renewal or non-renewal at the end of each Subscription Term and does not limit the Client’s rights to terminate mid-term under clause ‎4.5.

7. Notwithstanding any other provision of this clause ‎4, FirmFox reserves the right to refuse renewal, suspend access to the Platform, or require payment or compliance issues to be remedied as a condition of renewal where: (a) any amount due from the Client remains unpaid; (b) the Client is in material breach of these Terms or any other agreement with FirmFox; (c) there are reasonable compliance, regulatory, sanctions, anti-money laundering, fraud or reputational concerns in relation to the Client or its use of the Platform; or (d) FirmFox is otherwise entitled to suspend or terminate the Account under these Terms. Any such refusal, suspension or conditional renewal shall be without prejudice to FirmFox’s other rights and remedies.

8. The Client may request an upgrade or downgrade of its subscription plan to another tier made available on the Pricing Page at any time during an active Subscription Term by submitting a plan-change request through the Platform or by such other method as FirmFox may permit from time to time. FirmFox reserves the right to reject any requested plan change on reasonable operational, compliance or commercial grounds. Any upgrade or downgrade of the subscription plan shall not affect: (i) the fixed twelve (12)-month duration of the then-current Subscription Term; (ii) the six (6)-month non-cancellable Minimum Subscription Period referred to in clause ‎4.4; or (iii) the mid-term termination mechanics and options set out in clause ‎4.5. For the avoidance of doubt, a downgrade request does not shorten the Subscription Term or waive any minimum-term or early-termination charges that would otherwise apply. Unless FirmFox expressly agrees otherwise in writing, any approved plan upgrade or downgrade shall take effect from the first day of the next billing cycle following FirmFox’s confirmation of the plan change. From that effective date: (i) the Subscription Fees shall be adjusted to the fees applicable to the new plan tier; and (ii) the applicable employee band, FirmFox Credit allocation and any usage-based limits or entitlements shall be those of the new plan tier for the remainder of the Subscription Term. FirmFox may, acting reasonably, decline or defer a requested downgrade where the Client’s then-current or recent usage, including number of employees onboarded, active Orders or typical monthly FirmFox Credit consumption, is materially inconsistent with the proposed lower-tier plan. FirmFox may also condition approval of a downgrade on the Client reducing its usage or employee numbers to within the target range for the requested plan, or on the Client accepting a different plan tier that more accurately reflects its usage profile. All plan upgrades and downgrades are subject to FirmFox’s review and written or electronic confirmation through the Platform. No requested plan change shall be effective unless and until FirmFox has issued such confirmation

9. The Subscription Fees applicable to the Client's then-current Subscription Term shall not be increased during that term. Any revised or increased Subscription Fees proposed by FirmFox shall take effect only from the commencement of the next renewal term, subject to FirmFox providing written notice of such revised fees not less than thirty (30) days before the end of the then-current Subscription Term in accordance with clause ‎4.6. For the avoidance of doubt, this clause does not prevent FirmFox from adjusting Government Fees, pass-through charges or third-party costs, which remain subject to clause ‎8 and clause ‎10.4.

5. FEES, INVOICING AND PAYMENT

1. The Subscription Fees payable by the Client under the applicable subscription plan represent FirmFox’s charges for its own professional and platform-based services. As part of the commercial structure of each plan, payment of the Subscription Fees entitles the Client to a recurring allocation of FirmFox Credits as described in clause ‎‎6 and the applicable subscription plan.

2. FirmFox may make available one or more payment methods for Subscription Fees, top-ups, Expense Balance funding and other charges, including payment card, bank transfer and any other method introduced by FirmFox from time to time. The Client shall comply with all payment instructions issued by FirmFox, including in relation to payment references, designated accounts, settlement timing and supporting information required to ensure proper allocation of funds to the relevant Account or wallet. FirmFox shall not be responsible for delays, failed allocations or processing issues arising from the Client’s failure to comply with such instructions.

3. FirmFox may require the Client to make payment in advance, maintain sufficient available FirmFox Credits, or maintain sufficient Expense Balance before FirmFox accepts, processes or continues any Order, incurs any Government Fees, engages any third-party provider, or submits any application or request to a relevant authority. FirmFox shall have no obligation to commence or continue work, incur costs on the Client’s behalf, or release any deliverable unless and until the relevant payment has been received in cleared funds and the required wallet balance is available.

4. The Client shall review each invoice, statement and Expense Balance reconciliation promptly upon receipt. Any billing or  reconciliation dispute must be raised in writing within fourteen (14) days from the date of the relevant invoice or statement. If the Client does not raise a dispute within this period, the relevant invoice or statement shall be deemed accepted, without prejudice to the Client’s obligation to pay any undisputed amount by the due date.

5. The Client is solely responsible for all applicable taxes, including VAT where chargeable, and for any bank charges, transfer fees, card processing fees, currency conversion costs or similar charges associated with its payments to FirmFox, unless FirmFox expressly agrees in writing to bear any such amount. Any payment received by FirmFox may be applied first to outstanding fees, charges, costs or disbursements in such order as FirmFox reasonably determines.

6. If the Client fails to pay any amount when due, FirmFox may, without prejudice to its other rights and remedies: (a) suspend the Account, the Platform, or any pending or active Order; (b) decline to process further Orders or incur further Government Fees; (c) charge late payment interest in accordance with clause 5.7, together with any administrative charge or recovery cost; and/or (d) terminate or refuse to renew the subscription in accordance with clause ‎18. The Client remains liable for all amounts accrued or incurred up to the date of suspension or termination, including any Government Fees, third-party charges and other non-cancellable costs properly incurred on its behalf.

7. Without prejudice to FirmFox's other rights and remedies under clause 5.6, any amount not paid by the Client by the due date shall bear interest from the due date until the date of actual payment (both before and after judgment) at a rate of twelve percent (12%) per annum, calculated on a daily basis. The parties acknowledge that such rate is reasonable and consistent with applicable UAE law and practice. FirmFox's right to charge interest shall not be construed as a waiver of any right to suspend, terminate or take other action in respect of such non-payment.

6. FIRMFOX CREDITS

1. FirmFox Credits (as defined in clause ‎1.1) may only be used by the Client in connection with services made available through the Platform and in accordance with these Terms. FirmFox Credits are personal to the Client, are non-transferable and may not be sold, gifted, assigned or otherwise transferred to any third party or to any other Account. The FirmFox Credit cost applicable to each service is as displayed on the Platform at the time an Order is placed, and FirmFox reserves the right to adjust such costs in accordance with clause ‎10.

2. FirmFox Credits are only accessible and usable while the Client's Account is active and in Good Standing; Credits may not be accessed, redeemed or applied during any period of suspension or following expiry or termination of the subscription, except to the extent required to complete any reconciliation process in accordance with clause ‎14. The Client shall not, and shall not permit any person to, artificially inflate Credit balances, exploit any platform error, pricing discrepancy or system malfunction to obtain Credits or services without proper payment, or otherwise circumvent the Credit deduction logic of the Platform. Any Credits obtained or used in breach of this clause may be reversed, cancelled or reclaimed by FirmFox without notice and without prejudice to its other rights and remedies.

3. Subject to payment of the applicable Subscription Fees and continued compliance with these Terms, FirmFox shall allocate to the Client’s Account a fixed number of the Credits on a recurring monthly or annually basis in accordance with the Client’s subscription plan. The number of credits allocated, the timing of allocation, and any conditions attaching to such credits shall be as specified in the applicable subscription plan and/or the Pricing Page and/or the Service Catalogue.

4. The Credits shall be deducted from the Client’s Account in accordance with the credit cost assigned to the relevant service as displayed on the Platform at the time the relevant Order is placed, confirmed or processed, as applicable. The Platform may show the credit cost before checkout and may automatically deduct the relevant number of FirmFox Credits once the Client confirms the Order or once FirmFox begins processing it, depending on the operational workflow for the relevant service.

5. If the Client does not have sufficient available Credits to place or complete an Order, FirmFox may refuse to accept the Order, suspend processing of the Order, require the Client to purchase additional FirmFox Credits, or take such other action as may be specified on the Platform. FirmFox shall have no obligation to provide any service for which the Client has insufficient FirmFox Credits or insufficient Expense Balance, as applicable.

6. FirmFox may maintain rules regarding the priority in which different categories of the Credits are consumed, including monthly or annual subscription credits, rolled-over credits and purchased top-up credits, and may specify whether the oldest credits, the soonest-expiring credits or another category of credits are applied first. Any such logic shall be reflected in the Platform, Service Catalogue or relevant commercial materials.

7. CREDIT ROLLOVER, EXPIRY AND TOP-UPS

1. Subject to the applicable subscription plan, FirmFox may permit unused subscription FirmFox Credits to roll over beyond the month in which they were allocated. Any such rollover is limited, conditional, and revocable in accordance with these Terms, the applicable subscription plan and/or Pricing Page, and does not create any perpetual or vested entitlement in favor of the Client.

2. Unless otherwise expressly agreed in writing, rolled-over subscription FirmFox Credits may remain valid for up to ninety (90) days from their original date of allocation, after which they shall automatically expire if unused. FirmFox may also apply additional rollover limitations, including limits on the percentage of unused credits that may roll over from one month to the next, in order to preserve the intended commercial structure of the subscription model, provided such rules are disclosed on the Platform or by email notification to the Client.

3. At or promptly following the end of each calendar month during the Subscription Term, FirmFox shall make available to the Client through the Platform a statement or account record confirming: (a) the number of unused FirmFox Credits, if any, that have rolled over from that month; (b) the expiry date applicable to any such rolled-over credits; and (c) the total available FirmFox Credit balance as at the end of that month, distinguishing between current-month subscription credits, rolled-over credits and purchased top-up credits. The Client acknowledges that it is responsible for reviewing such information and monitoring its Credit balances in accordance with clause ‎3.3.

4. The Client may purchase additional FirmFox Credits as top-ups in the denominations, packages, or ranges made available on the Platform from time to time. Top-up credits are separate from the monthly or annually subscription credit allocation, may be priced differently from the effective subscription credit rate, and may be made available to enable the Client to continue placing Orders where its monthly or annually  credit allocation has been exhausted.

5. Unless expressly stated otherwise at the time of purchase, top-up credits are non-refundable, non-transferable and may be used only through the Platform for eligible FirmFox services. Where FirmFox’s applicable commercial model provides that top-up credits do not expire while the Account remains active, such treatment shall remain subject to these Terms, including suspension, termination, misuse, fraud, or any other circumstance in which FirmFox is entitled to restrict or close the Account.

6. Where FirmFox Credits expire during a period in which the Client has raised a bona fide written dispute with FirmFox regarding a suspension of its Account or a billing error that, if resolved in the Client's favour, would have preserved the Client's ability to use those credits, FirmFox shall give good faith consideration to reinstating an equivalent number of credits upon resolution of the dispute in the Client's favour. Any such reinstatement shall be at FirmFox's reasonable discretion, shall not be automatic, and shall not apply where the credits expired due to the Client's own inaction or failure to monitor its Account.

7. On expiry, termination or non-renewal of the subscription, all unused subscription FirmFox Credits, including any rolled-over credits, shall expire automatically and shall not be refundable, exchangeable or carried forward unless FirmFox expressly agrees otherwise in writing or mandatory law requires otherwise. The treatment of any unused top-up credits following expiry or termination shall be governed by the applicable commercial terms then in effect or any separate written agreement between the parties.

8. Where the Client upgrades or downgrades its subscription plan during a Subscription Term, the following shall apply to any accumulated rolled-over FirmFox Credits at the time of the plan change: (a) on an upgrade, existing rolled-over credits shall be retained in the Client's Account and shall remain subject to their original expiry dates; (b) on a downgrade, FirmFox may, at its reasonable discretion, cap the number of rolled-over credits that are carried forward to reflect the commercial structure of the new plan tier, provided that FirmFox notifies the Client of any such cap not less than fourteen (14) days before the downgrade takes effect; and (c) in either case, the new monthly or annually credit allocation applicable to the replacement plan shall take effect from the first day of the billing cycle immediately following the plan change. Any rolled-over credits not carried forward as a result of a downgrade cap shall expire at the end of the billing cycle in which the downgrade takes effect and shall not be refundable.

8. EXPENSE BALANCE AND GOVERNMENT FEES

1. Government Fees are separate from FirmFox’s own service fees and are not included in the subscription unless FirmFox expressly states otherwise in writing. Government Fees are determined solely by the relevant government authority, free zone, regulator, ministry, court, third-party service provider or other issuing body, and may change at any time without notice to FirmFox or the Client.

2. In order to enable FirmFox to process services that involve Government Fees or other pass-through charges, the Client must fund and maintain a sufficient balance in its Expense Balance wallet which may be operated in whole or in part through a Wallet Partner. FirmFox will ensure that, to the extent it receives any such amounts directly, they are promptly transferred or applied and are accounted for separately from FirmFox’s own service fee revenue.

3. Amounts credited to the Expense Balance remain designated for application toward Government Fees and associated pass-through costs incurred in connection with the Client’s Orders. The Funds designated as Expense Balance may be held by a Wallet Partner in accordance with its own terms and applicable regulation. To the extent FirmFox receives such funds directly, FirmFox shall promptly transfer or apply them via the Wallet Partner and account for them separately from FirmFox’s own service fee revenue, in order to preserve their character as client pass-through funds. Nothing in this clause requires FirmFox to disclose its internal banking or settlement arrangements to the Client or to any third party, save as may be required by law or regulatory obligations.

4. FirmFox may deduct from the Expense Balance the actual amount of any Government Fees, disbursements or pass-through third-party charges incurred or to be incurred in connection with an Order, including fees for filings, permits, visas, work permits, medical processing, Emirates ID processing, notary services, attestations, translations, courier charges and similar items, to the extent such amounts are properly chargeable to the Client.

5. The Client acknowledges and agrees that FirmFox acts only as facilitator and intermediary in relation to Government Fees and does not determine, control or guarantee the amount, processing time, approval, rejection or refundability of any such charges. The legal and beneficial character of funds held for Government Fees must remain distinct from FirmFox’s own revenue, and the Platform and associated accounting treatment may reflect such separation accordingly.

6. Amounts credited to or held in the Expense Balance do not earn, accrue or give rise to any interest, return, yield or other financial benefit, regardless of the amount held, the duration for which funds are held, or the manner in which such funds are held by FirmFox or a Wallet Partner. The Client shall have no entitlement to any such interest or return at any time. To the extent any interest or return does accrue on Expense Balance funds held by a Wallet Partner or otherwise, such amount shall be retained by FirmFox or the Wallet Partner, as applicable, and shall not be credited to the Client's Account or offset against any amounts owed by the Client.

9. ESTIMATES, RANGES AND RECONCILIATIONS

1. For certain services, the Platform or Service Catalogue may display Government Fees as a fixed amount, an estimate, or a range where the exact amount cannot reasonably be confirmed in advance. This may occur where the final Government Fee depends on the number of government transactions required, the applicable authority, changes in official tariffs, document type, service complexity, urgency, or other operational variables outside FirmFox’s control.

2. Where a Government Fee is shown as an estimate or a range, FirmFox shall reserve, hold, pre-authorise and deduct from the Expense Balance an amount equal to the upper end of the displayed range, in order to ensure sufficient funds are available to meet the anticipated Government Fee and to avoid delays in service processing. Such deduction is provisional pending confirmation of the actual amount charged by the relevant authority or third-party provider, and shall be subject to reconciliation in accordance with clause 9.3.

3. Once the actual Government Fee becomes known or is incurred, FirmFox shall reconcile the provisional amount deducted against the actual charge and shall notify the Client of the outcome. If the actual Government Fee is lower than the amount deducted, FirmFox shall notify the Client of the excess and the Client may elect to: (a) retain the excess in the Expense Balance for application toward future Government Fees; (b) convert the excess into FirmFox Credits at the applicable top-up credit rate then displayed on the Platform at the time of conversion; or (c) request a refund of the excess to the Client's nominated account. If the Client does not make an election within a reasonable period specified by FirmFox in the relevant notification, the excess shall remain in the Expense Balance for future use until the Client provides further instructions. If the actual Government Fee exceeds the amount reserved or the available Expense Balance, the Client shall promptly pay or fund the shortfall upon notification, and FirmFox may suspend further processing until the shortfall has been cleared.

4. FirmFox shall make available to the Client evidence of the relevant Government Fee in respect of each transaction processed on the Client's behalf, such as an invoice, receipt, authority confirmation, transaction record or similar supporting document issued by the relevant authority or service provider. The Client acknowledges that the nature, format and timing of such supporting evidence may vary depending on the authority or provider involved, and that in certain cases such evidence may only become available following completion of the relevant government process, but FirmFox shall use reasonable endeavours to provide or make available such evidence as promptly as practicable in each case.

5. Any refund, reconciliation, rollback or reversal process relating to Government Fees shall be subject to: (a) the actual recovery or confirmed receipt of funds from the relevant authority or third party, which shall only be considered triggered upon FirmFox's receipt of a valid invoice, receipt, authority confirmation or equivalent document confirming that the relevant Government Fee has been assessed and, where applicable, that a refundable amount has been determined; (b) FirmFox’s internal reconciliation procedures; and (c) any administrative charges or non-refundable amounts already incurred. FirmFox shall not be obliged to refund any amount that has already been validly incurred, paid over, or irreversibly committed to a government authority or third-party provider on the Client’s behalf.

10. . SERVICE CATALOGUE AND PRICING CHANGES

1. The Platform may include a Service Catalogue setting out the services available through the Platform and, for each relevant service, the number of FirmFox Credits required and any applicable Government Fee, estimate or range. The Service Catalogue may also distinguish between active and inactive services and may be updated administratively by FirmFox from time to time.

2. FirmFox reserves the right to create, amend, replace, suspend or remove services from the Service Catalogue, and to change the applicable FirmFox Credit cost, service description, eligibility criteria, Government Fee estimate, category or workflow for any service, where this is necessary or desirable for operational, legal, pricing, compliance or commercial reasons. Such changes shall ordinarily apply prospectively to new Orders placed after the relevant update takes effect.

3. FirmFox may also adjust the FirmFox Credit cost or associated charges for a service where there is an increase in the operational effort required to complete that service, including where the number of government steps, filings, interactions, authorities involved or document requirements increases compared to the original assumed workflow. Any such adjustment shall be reflected transparently in the Platform or otherwise communicated to the Client before material additional service charges are incurred, where reasonably practicable.

4. Changes in Government Fees, official tariffs, third-party charges or procedural requirements imposed by a government authority or external provider may take effect immediately and may apply to existing or pending Orders to the extent such changes directly affect the cost of completing the relevant service. In such cases, the Client remains responsible for the increased Government Fees or pass-through charges, provided that FirmFox notifies the Client of the change as soon as reasonably practicable.

5. Unless expressly stated otherwise, a change to the Service Catalogue does not entitle the Client to a refund of Subscription Fees or previously allocated FirmFox Credits, provided that FirmFox continues to make available a commercially reasonable range of subscription services through the Platform. However, if FirmFox materially discontinues the core subscription service model altogether, the parties may discuss an appropriate transition arrangement in good faith.

11. . ORDERS AND INSTRUCTIONS

1. Each Order submitted through the Platform constitutes the Client’s request and instruction to FirmFox to provide the selected service or services, to apply the corresponding FirmFox Credits, and, where applicable, to deduct or reserve the relevant Government Fees and pass-through charges from the Expense Balance. The Client acknowledges that the Platform may treat confirmation of an Order as authority for FirmFox to commence work and to take all reasonable steps necessary to progress the relevant matter.

2. Before submitting an Order, the Client shall review the details displayed on the Platform, including the selected service, the relevant entity or individual, the required documentation, the applicable FirmFox Credit cost, any Government Fee or estimate, and any service-specific conditions or notes. The Client is responsible for ensuring that each Order is accurate, complete and properly authorised internally before it is submitted.

3. FirmFox shall be entitled to rely on any Order, confirmation, approval, upload, submission or instruction given through the Client’s Account or by an Authorized User as having been validly made by or on behalf of the Client. FirmFox shall not be liable for acting on such instructions unless and until it has actual notice that the relevant Account or instruction has been compromised or was unauthorized.

4. Once an Order has been submitted, confirmed, processed or lodged with a government authority or third-party provider, it may no longer be capable of amendment, cancellation, reversal or refund. The Client acknowledges that some Orders may involve immediate credit deductions, non-refundable Government Fees, or third-party costs that are incurred as soon as the relevant workflow begins.

5. FirmFox may reject, pause or place an Order on hold where the Client has not provided complete information, sufficient supporting documentation, required approvals, sufficient FirmFox Credits, sufficient Expense Balance, or any information reasonably required for compliance, verification or operational purposes.

12. . CLIENT OBLIGATIONS AND COOPERATION

1. The Client shall provide, and shall ensure that its personnel provide, all information, documents, data, signatures, approvals and assistance reasonably required by FirmFox in connection with the services and the Client’s use of the Platform. All such information and documentation must be complete, accurate, current and not misleading in any material respect.

2.  The Client shall respond promptly to FirmFox’s requests for clarifications, approvals, payments, supporting documents, original documents, signatures or other inputs, and shall comply with all applicable laws, regulations, filing requirements and procedural requirements relevant to the requested services. The Client acknowledges that delays in responding may delay or prejudice the relevant application, request or service outcome.

3. The Client remains solely responsible for the legal and factual accuracy, authenticity and completeness of all information and documents submitted by it or on its behalf. FirmFox is entitled to rely on such information and documents without independent verification, and shall not be liable for any loss, rejection, delay, penalty, fine, repeat filing, additional Government Fee or adverse consequence arising from incorrect, incomplete, misleading or late information supplied by the Client.

4. The Client shall ensure that it has obtained all necessary internal approvals, consents and authorizations in relation to the use of the Platform, the submission of Orders, the transfer of personal data, and the use of any individual’s information or documents in connection with the services. The Client shall also ensure that its Authorized Users act within the scope of their authority and comply with these Terms.

5. FirmFox shall not be responsible for any inability to perform or complete a service to the extent resulting from the Client’s failure to cooperate, failure to maintain sufficient balances, failure to provide documents, failure to comply with law, or failure to meet deadlines or authority requirements communicated by FirmFox or displayed on the Platform.

6. The Client represents and warrants, on a continuing basis throughout the Subscription Term and in relation to each Order submitted, that: (a) all information, data and documentation provided by it or on its behalf to FirmFox or submitted through the Platform is genuine, authentic, accurate, complete, up to date and not forged, altered, fraudulent or otherwise misleading in any material respect; (b) it has the full legal right and authority to submit such information and documentation for the purposes of the relevant service or application; and (c) no individual whose personal data or identity documents are submitted through the Platform has been subjected to any coercion, misrepresentation, duress or unlawful pressure in connection with the relevant application or service. Any breach of this warranty shall entitle FirmFox to immediately suspend or terminate the relevant Order and/or the Client's Account without liability to the Client and without prejudice to any other rights or remedies available to FirmFox under these Terms or applicable law. The Client shall indemnify and hold harmless FirmFox against any loss, liability, cost, fine, penalty or regulatory consequence suffered or incurred by FirmFox arising directly from a breach of this warranty.

13. . OUTCOMES, REJECTIONS AND DELAYS

1. The Client acknowledges that FirmFox provides facilitation, coordination and support services only, and that all governmental, regulatory and third-party decisions in relation to visas, permits, licences, registrations, approvals, cancellations, amendments, attestations and similar matters are made solely by the relevant authority or provider. FirmFox does not guarantee any approval, issuance, processing time, turnaround time, service level or outcome in relation to any such matter.

2. Any processing time, indicative timeline, status update or expected completion date displayed on the Platform or communicated by FirmFox is an estimate only, given in good faith and subject to change without notice depending on authority processes, technical issues, document review, compliance checks, public holidays, system outages, staffing issues, or other factors beyond FirmFox’s reasonable control.

3. FirmFox shall not be liable for any rejection, refusal, return, cancellation, suspension, delay, penalty, additional requirement or adverse decision imposed by a government authority, regulator or third-party provider, or for any resulting loss, cost or inconvenience suffered by the Client or any related individual or entity. This includes any circumstance in which the relevant authority changes its requirements, increases its fees, rejects the application, or requires additional steps after an Order has been placed.

4. Unless FirmFox expressly agrees otherwise in writing or mandatory law requires otherwise, the Client shall not be entitled to a refund of Subscription Fees, used FirmFox Credits, Government Fees already incurred, or third-party costs already committed, solely because an application is rejected, delayed, returned, cancelled or subjected to additional requirements by the relevant authority or provider.

5. Where reasonably appropriate and commercially practicable, FirmFox may assist the Client with resubmission, correction, further filings or additional steps required by the relevant authority or provider, but such assistance may be subject to additional FirmFox Credits, supplementary fees and additional Government Fees depending on the nature of the issue and the work required.

14. . WALLET BALANCES ON EXPIRY OR TERMINATION

1. On expiry, termination or non-renewal of the subscription, FirmFox shall be entitled to complete the reconciliation of all pending or in-progress Orders, outstanding fees, used or reserved FirmFox Credits, and any Government Fees incurred, reserved or payable in connection with the Client’s Account. FirmFox may retain or apply such amounts as reasonably necessary to settle pending matters and complete the reconciliation process.

2. Any unused Credits shall be treated in accordance with clause ‎7.7, unless otherwise expressly agreed, shall expire automatically without refund upon expiry or termination of the subscription. The treatment of any unused purchased top-up credits shall be governed by the applicable commercial terms then in effect or any separate written agreement with the Client.

3. Any remaining Expense Balance after reconciliation of pending Orders and Government Fees shall, subject to the completion of reconciliation and any non-refundable amounts already incurred, be dealt with as follows: FirmFox shall notify the Client of any remaining Expense Balance upon or following expiry, termination or non-renewal, and shall provide the Client with a reasonable period (being not less than thirty (30) days from the date of such notification) to elect one of the following options: (a) to apply the remaining balance toward the fees payable under a renewed subscription, where the Client elects to renew; (b) to convert the remaining balance into FirmFox Credits at the applicable top-up credit rate then displayed on the Platform at the time of conversion, where the Client elects to renew; or (c) to request a refund of the remaining balance to the Client's nominated account (where such refund is approved, the remaining Expense Balance shall be processed within ten (10) to fifteen (15) Business Days following completion of the reconciliation process and any required verification or compliance checks). If the Client does not respond within such period, FirmFox may continue to hold the balance pending further instructions in accordance with clause 14.5.

4. The Client acknowledges that Expense Balance amounts represent funds designated for Government Fees and pass-through charges and are not intended to form part of FirmFox’s own revenue. FirmFox may, however, apply reasonable verification, timing, anti-fraud, compliance and administrative procedures before releasing, refunding or reallocating any remaining Expense Balance, and may require the Client to provide up-to-date payment, account or identity information for that purpose.

5. If the Client does not renew its subscription and does not provide instructions regarding any remaining Expense Balance within a reasonable period after notification, FirmFox may continue to hold such balance pending further instructions, subject to its legal and operational policies, but shall not be entitled to appropriate such amount as its own revenue solely due to inactivity or non-renewal, except to the extent otherwise permitted by law or agreed in writing.

15. . DATA PROTECTION AND CONFIDENTIALITY

1. The Client acknowledges that, in order to provide the Platform and the services, FirmFox will process information and documentation relating to the Client and to individuals whose data is supplied by or on behalf of the Client (including employees, directors and other personnel), which may include personal data such as identification documents, immigration and licensing records, contact details and other information relevant to the requested services.

2.   FirmFox and the Client shall comply with the data protection and privacy laws applicable in the United Arab Emirates in connection with the processing of personal data under these Terms, without prejudice to any additional data protection obligations that may apply to the Client under laws specific to its industry or activities.

3. The Client shall ensure that it has and maintains all necessary notices, permissions and lawful bases required under applicable data protection law to disclose personal data to FirmFox and to permit FirmFox to process such personal data for the purposes described in these Terms, including service delivery, account administration, compliance checks, record-keeping and billing.

4. FirmFox may make available a separate customer-facing privacy policy on its Platform which explains in more detail how FirmFox collects, uses, shares and protects personal data, and the rights available to data subjects. In the event of any inconsistency between that privacy policy and these Terms in relation to data protection matters, the privacy policy shall prevail to the extent of the inconsistency.

5. For business customers, FirmFox may also require the parties to enter into a separate data protection or data processing addendum which sets out more detailed controller/processor arrangements, security measures, sub-processor use, cross-border transfers, breach notification and deletion/return of data on termination. Where such an addendum is agreed, it shall apply in addition to these Terms and shall prevail over this clause ‎‎15 to the extent of any inconsistency in relation to the processing of personal data.

6. Each party shall keep confidential all non-public, proprietary or commercially sensitive information received from the other party and shall not disclose such information to any third party except: (a) as required by law, regulation, court order or competent authority; (b) to its professional advisers, auditors, insurers, banks or service providers on a need-to-know basis and subject to appropriate confidentiality obligations; or (c) where disclosure is reasonably necessary for the performance of the services or operation of the Platform.

7. FirmFox may disclose or transfer relevant information and documentation to UAE authorities, free zones, regulators, ministries, courts, and to third-party processors, subcontractors, couriers, translators, notaries and other service providers where reasonably required in order to perform the services, operate the Platform or comply with legal and regulatory obligations. The Client acknowledges that such disclosures are inherent to the nature of the services requested through the Platform.

8. FirmFox shall make available to the Client through the Platform a transaction history log in respect of the Client's Account, recording all material wallet movements and service actions. The transaction history shall include, as applicable: (a) the date and time of each transaction; (b) the service name or wallet action (including top-ups, refunds, credit rollovers and credit expiries); (c) FirmFox Credits deducted or added; (d) Expense Balance amounts deducted or added (in AED); and (e) a reference identifier for each case or service request. Such records shall be maintained for a period consistent with FirmFox's data retention policy and applicable legal requirements, and may be used by the Client for its own internal reconciliation and auditing purposes.

9. On expiry or termination of the subscription, the Client’s access to the Platform, including dashboards, logs and document vault functionality, will ordinarily be disabled. If the Client requires access to documents or records after termination, it may submit a request through the “Contact Us” page on FirmFox’s website or such other channel notified by FirmFox. Any such request will be handled by FirmFox subject to appropriate identity and authority verification, internal retrieval procedures, data protection requirements and FirmFox’s applicable data retention policy.

16. . INTELLECTUAL PROPERTY AND LICENSE

1. The Platform, the Service Catalogue, all workflows, software, interfaces, designs, layouts, content, materials, documents, templates, methodologies, reports, know-how, branding and other intellectual property created, developed, made available or used by FirmFox in connection with the Platform or the services shall remain the sole and exclusive property of FirmFox and/or its licensors, as applicable.

2. Subject to the Client’s compliance with these Terms and payment of all applicable fees, FirmFox grants the Client a limited, non-exclusive, non-transferable, non-sublicensable and revocable right during the Subscription Term to access and use the Platform and any client-facing materials made available through it solely for the Client’s internal business purposes and only in connection with the services contemplated by these Terms.

3. The Client shall not, and shall not permit any third party to, copy, reproduce, adapt, modify, translate, create derivative works from, distribute, sell, license, reverse engineer, decompile, disassemble, scrape, extract, republish, transmit or otherwise exploit any part of the Platform or any FirmFox materials except to the extent expressly permitted under these Terms or by mandatory law.

4. Any feedback, suggestions, enhancement requests, ideas, comments or recommendations provided by the Client or its users regarding the Platform or the services may be used by FirmFox without restriction and without any obligation to compensate the Client, and FirmFox shall be free to incorporate the same into its products, services, processes or documentation.

5. Nothing in these Terms transfers to the Client any ownership right, title or interest in or to the Platform or any FirmFox intellectual property, other than the limited right of use expressly granted in this clause.

17. . COMPLIANCE AND PROHIBITED USE

1. The Client shall not use the Platform or the services in any manner that is unlawful, fraudulent, misleading, abusive or otherwise inappropriate, or that would cause FirmFox to breach any applicable law, regulation, sanctions requirement or regulatory obligation.

2. FirmFox may request such information and documentation as it reasonably requires to conduct due diligence, sanctions screening, anti-money laundering checks, know-your-customer checks and similar compliance checks in relation to the Client, its personnel and related entities.

3. If the Client does not provide such information within a reasonable timeframe, provides information that FirmFox reasonably considers incomplete, inaccurate or unreliable, or fails any such checks, FirmFox may refuse to open or maintain an Account, may suspend access to the Platform, may decline or pause Orders, or may terminate the services in whole or in part.

4. The Client shall not use the Platform or the services in connection with any activity involving money laundering, terrorism financing, sanctions breaches, corruption, fraud, tax evasion, illegal employment practices or any other criminal or unlawful conduct, and shall promptly notify FirmFox if it becomes aware of any actual or suspected misuse of the Platform in this regard.

5. Each party shall comply with all applicable anti-bribery and anti-corruption laws and regulations, including the UAE Federal Penal Code (Federal Law No. 3 of 1987, as amended), Federal Decree-Law No. 11 of 2021 (Anti-Corruption Law) and any other applicable laws or regulations prohibiting bribery, corruption, facilitation payments or improper inducements. 

6. The Client shall access and use the Platform solely for its own internal business purposes and only in connection with the services made available through the Platform in accordance with these Terms. The Client shall not use the Platform on behalf of, or for the benefit of, any third party (other than in connection with Orders submitted in the ordinary course of the Client's own business), and shall not resell, sublicense, white-label, or otherwise make the Platform available to any third party without FirmFox's prior written consent.

7. The Client shall not, and shall not permit any Authorized User or third party to: (a) access or attempt to access any part of the Platform by any means other than the interfaces and access methods provided or expressly authorised by FirmFox; (b) use any automated tool, script, bot, spider, scraper, crawler or similar mechanism to access, extract, index or monitor any part of the Platform or its content; (c) conduct, facilitate or commission any penetration testing, vulnerability assessment, load testing or security audit of the Platform or any associated infrastructure without FirmFox's prior written consent; (d) introduce or transmit any virus, malware, ransomware, trojan, worm, spyware, adware or other malicious or harmful code or material into or through the Platform; (e) interfere with, disrupt, overload or impair the integrity, performance or availability of the Platform or any server, network or system connected to it, including by means of a denial-of-service attack or similar; (f) circumvent, disable or otherwise interfere with any security feature, authentication mechanism, access control, encryption, digital rights management or other protective measure forming part of the Platform; or (g) attempt to gain unauthorised access to any account, data, system or network in connection with the Platform.

8. The Client shall promptly notify FirmFox in writing upon becoming aware of, or reasonably suspecting: (a) any actual or attempted unauthorised access to or use of the Platform, the Client's Account, or any data stored or processed through the Platform; (b) any security vulnerability, exploit or incident affecting the Client's systems that may have exposed or may expose the Platform or FirmFox's systems to risk; or (c) any use of the Platform that may be in breach of this clause or applicable law. Such notification shall be made in accordance with clause 24.6 and shall include reasonable detail of the nature of the incident or suspected breach. The Client shall cooperate with FirmFox in any investigation, remediation or notification steps reasonably required in response to such an incident.

9. The Client shall not: (a) impersonate any person or entity, or falsely represent its identity, authority or affiliation in connection with the Platform or any Order; (b) share, disclose or permit the use of its Account credentials, access tokens or multi-factor authentication devices by any individual who is not an Authorized User duly authorised in accordance with clause 3; (c) create multiple Accounts for the same entity or individual without FirmFox's prior written consent; or (d) use another Client's Account or access the Platform using credentials that do not belong to the Client or its Authorized Users.

10. Any breach of this clause 17 shall constitute a material breach of these Terms. Without prejudice to any other rights or remedies available to FirmFox under these Terms or applicable law, FirmFox may, on becoming aware of any actual or suspected breach of this clause: (a) immediately suspend the Client's Account and access to the Platform in accordance with clause 18.1; (b) preserve, log and investigate any relevant Platform activity or data for the purposes of assessing the scope of the breach; (c) report the matter to relevant law enforcement, regulatory or government authorities where FirmFox considers it appropriate or is required to do so by law; and (d) terminate the subscription in accordance with clause 18.2. FirmFox shall not be liable for any loss or inconvenience suffered by the Client as a result of any suspension or termination implemented in good faith pursuant to this clause.

18. . SUSPENSION AND TERMINATION

1. FirmFox may suspend the Client’s Account, access to the Platform or any Order, in whole or in part, with immediate effect if: (a) the Client fails to pay any amount when due; (b) the Client is in material breach of these Terms; (c) FirmFox reasonably suspects fraud, misuse, unauthorised access or security compromise; or (d) continuing to provide the services would, in FirmFox’s reasonable opinion, expose FirmFox to legal, regulatory, financial or reputational risk.

2. Either party may terminate the agreement formed by these Terms by written notice where: (a) the other party commits a material breach and fails to remedy that breach within a reasonable cure period specified in a written notice (where such breach is capable of remedy); or (b) termination for convenience is expressly permitted under the applicable commercial terms and any contractual notice requirements have been complied with.

3. Termination or expiry shall not affect any accrued rights or obligations as at the effective date of termination, including (without limitation) the Client’s obligation to pay all fees, charges, Government Fees and other amounts due up to the effective termination date, and any applicable cancellation or early termination fees expressly agreed between the parties.

4. Any provisions of these Terms which by their nature are intended to survive termination or expiry shall continue in full force and effect, including without limitation the following clauses: clause 5 (Fees, Invoicing and Payment), clause 7.7 (Expiry of Credits on Termination), clause 8 (Expense Balance and Government Fees), clause 9 (Estimates, Ranges and Reconciliations), clause 12.3 (Client Responsibility for Accuracy), clause 12.6 (Client Warranties and Indemnities), clause 13 (Outcomes, Rejections and Delays), clause 14 (Wallet Balances on Expiry or Termination), clause 15 (Data Protection and Confidentiality), clause 16.1 (Intellectual Property Ownership), clause 18.3 (Accrued Rights on Termination), clause 20 (Limitation of Liability), clause 23 (Governing Law and Jurisdiction), and clause 24 (Miscellaneous). The expiry or termination of these Terms shall not affect any accrued rights, liabilities or obligations of either party as at the effective date of termination or expiry.

19. . WARRANTIES AND DISCLAIMERS

1. The Platform and the services are provided on an “as is” and “as available” basis to the fullest extent permitted by applicable law, and all warranties, representations and conditions, whether express, implied or statutory (including any implied warranties of merchantability, fitness for a particular purpose, non-infringement or satisfactory quality) are excluded to the extent permitted by law.

2. FirmFox does not warrant that the Platform or any external portals to which it connects will be uninterrupted, error-free, secure or free from defects, or that they will always be compatible with the Client’s systems, configurations, browsers, networks or third-party services.

3. The Client acknowledges that access to the Platform and to external government or third-party portals may be subject to limitations, outages, maintenance windows, technical changes and availability constraints that are outside FirmFox’s reasonable control.

20. . LIMITATION OF LIABILITY

1. To the maximum extent permitted by law, FirmFox shall not be liable for any loss of profit, revenue, business, contracts, goodwill, reputation or anticipated savings, or for any indirect, consequential, incidental, punitive or special loss or damage, arising out of or in connection with the Platform, the services or these Terms, whether in contract, tort (including negligence), statute or otherwise.

2. Without limiting clause ‎20.1, FirmFox shall not be liable for any loss, cost or damage arising from or in connection with: (a) acts or omissions of government authorities or third-party providers; (b) changes in Government Fees, official tariffs, procedures or authority requirements; (c) rejections, refusals, delays, cancellations, returns or additional requirements in relation to applications or services; or (d) the Client’s failure to meet its obligations under these Terms, including failure to provide accurate information, documents, approvals or sufficient balances.

3. Subject to clause ‎20.4, FirmFox’s total aggregate liability arising out of or in connection with these Terms, the Platform and the services, whether in contract, tort (including negligence), statute or otherwise, shall not exceed the total Subscription Fees actually paid by the Client to FirmFox in the three (3) months immediately preceding the event (or first event in a series of connected events) giving rise to the relevant claim.

4. Nothing in these Terms excludes or limits any liability which cannot be excluded or limited under applicable law, including liability for fraud or fraudulent misrepresentation to the extent such liability cannot lawfully be excluded.

21. . FORCE MAJEURE

1. Neither party shall be liable for any delay or failure to perform any of its obligations under these Terms (other than payment obligations) to the extent such delay or failure is caused by events, circumstances or causes beyond its reasonable control, including natural disasters, fire, flood, epidemic or pandemic events, war, terrorism, civil unrest, strikes or other labour disputes, failures of utilities or telecommunications, failures of third-party systems or infrastructure, or government portal outages or closures.

2. The affected party shall use reasonable efforts to mitigate the impact of any such force majeure event and to resume performance as soon as reasonably practicable, but shall not be obliged to provide alternative services or assume additional liability as a result of such event.

22. . AMENDMENTS

1. FirmFox may amend these Terms from time to time to reflect changes in law, regulatory requirements, operational practices, product features or commercial arrangements. Material changes will be communicated through the Platform, by email or by other reasonable means, not less than thirty (30) days before the date on which they take effect.

2. Continued access to or use of the Platform after the effective date of the amended Terms constitutes the Client’s acceptance of the amended Terms, except where a different form of consent is required by applicable law.

23. . GOVERNING LAW AND JURISDICTION

1. These Terms and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates.

2. The parties submit to the exclusive jurisdiction of the courts of Dubai International Financial Center and where applicable the Small Claims Tribunal to settle any dispute or claim arising out of or in connection with these Terms (including any non-contractual dispute or claim), without prejudice to any mandatory jurisdiction rules that may apply under applicable law.

24. . MISCELLANEOUS

1. These Terms, together with the applicable Service Catalogue, Pricing Page and any written commercial terms or order forms agreed between the parties, constitute the entire agreement between the parties in relation to their subject matter and supersede all prior discussions, proposals and understandings relating to that subject matter.

2. If any provision of these Terms is held by a competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and, if such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall remain in full force and effect.

3. The Client may not assign, transfer or novate any of its rights or obligations under these Terms without FirmFox’s prior written consent (not to be unreasonably withheld or delayed). FirmFox may assign, transfer or novate its rights and obligations under these Terms to an affiliate or in connection with a merger, acquisition, corporate reorganisation or business transfer, provided that such assignment does not materially prejudice the Client’s rights under these Terms.

4. No failure or delay by either party in exercising any right or remedy under these Terms shall operate as a waiver of that or any other right or remedy, nor shall any single or partial exercise of any such right or remedy preclude any other or further exercise of that or any other right or remedy.

5. Enterprise clients (being clients on the Enterprise subscription tier or such other clients as FirmFox designates in writing) may be subject to a separate written agreement, order form or set of commercial terms negotiated and agreed between the parties on a bespoke basis (an "Enterprise Agreement"). Where an Enterprise Agreement is in place, its commercial terms (including pricing, credit validity, payment structure and any bespoke service levels) shall prevail over the corresponding provisions of these Terms to the extent of any inconsistency. These Terms shall otherwise continue to apply to all enterprise clients in full, including in relation to service use, platform access, intellectual property, compliance, data protection, liability, governing law and dispute resolution, which shall remain standardised and consistent across all client types unless expressly varied in the Enterprise Agreement.

1. All formal notices, consents, approvals and other communications under or in connection with these Terms which are intended to have legal effect (including, without limitation, notices of termination, material breach, disputes and fee changes) shall be in writing and shall be delivered: (a) by FirmFox to the Client, by email to the registered email address held on the Client's Account or, at FirmFox's election, by written notice delivered by hand or courier to the Client's registered address as held on the Account; and (b) by the Client to FirmFox, by email to the designated notice address published on the Platform or FirmFox's website from time to time, or by written notice delivered by hand or courier to FirmFox's registered office address. A notice sent by email shall be deemed received at 09:00 on the next Business Day following transmission, provided no automated non-delivery or error notification is received by the sender. A notice delivered by hand shall be deemed received at the time of delivery, and a notice sent by courier shall be deemed received on the second Business Day following the date of dispatch. Routine operational communications (including Credit balance alerts, renewal reminders, payment failure notifications and Order status updates) may be sent through the Platform, by email or by such other method as FirmFox reasonably determines, and shall not be subject to the formal notice requirements of this clause. The Client is responsible for ensuring that its registered email address and contact details are kept current and accurate in accordance with clause 3.3, and FirmFox shall not be liable for any failure of a notice to be received arising from the Client's failure to maintain accurate Account details.